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Our Values

The foundation of everything we do.

At Environmental Services Plus, we live by five key values – sustainability, safety, agile delivery, customer service, and efficiency. They shape the way we work, the choices we make, and the difference we deliver for clients, communities, and the environment.

Discover our values

Our values

Our business is built on five key values.  

  • Sustainability: making a positive impact on the environment and local communities.
  • Safety and wellbeing: never compromising on safety.
  • Agile delivery: finding sustainable solutions for every client need.
  • Customer service: putting customers at the heart of decision making and delivery.
  • Efficiency and value: exploring every opportunity to maximise value and minimise cost.

Sustainability

We don’t just say we care about the planet – we show it. Every job we take on is a chance to make a positive impact, and we go above and beyond to make that happen.

Whether it’s planting trees, protecting wildlife habitats, or helping clients reduce their carbon footprint, we’re always looking for ways to do things better. We believe in real sustainability – not just the easy wins, but the hard graft that makes a genuine difference.

We offer added value services such as ecology surveys, watching briefs, habitat creation, grass and wildflower seeding, tree planting.

Our sustainability strategy is focused on four key pillars.

  • Taking care of the environment
  • Helping communities thrive
  • Being a great place to work
  • Being a responsible business

We are ISO14001 accredited, prioritising sustainability and environmental responsibility.

Here's how we make a difference

  • Biodiversity Net Gain: helping clients achieve BNG targets and create habitats that thrive
  • Tree and habitat management: protecting what matters, from careful tree planting to sensitive habitat restoration
  • Low-carbon solutions: we always look for the greener option – whether it’s electric machinery, recycled materials or reducing site waste

We build in sustainability at every stage. It’s in the way we plan, the suppliers we use, the way we train our teams and the small decisions we make every day.

That's why we:

  • Invest in electric vehicles and sustainable equipment
  • Minimise waste and reuse wherever we can
  • Support biodiversity through habitat creation and tree planting
  • Choose local suppliers to cut down on transport emissions
  • Train our teams to spot risks and opportunities for greener practices
  • Measure our impact and keep improving

Low emissions fleet

Having identified fleet as the biggest contributor to our carbon footprint, we have implemented a range of actions to reduce emissions, including:

  • Policy to have an average fleet age of <2yrs
  • Installing 25 EV charge points across office and depot locations
  • Sourcing over 150 EV and hybrid vehicles
  • Developed a strategic partnership with Bridge Group for EV charge point provision
  • Implementing driver behaviour training, helping increase fuel economy by an average of 3mpg

We continually invest in fleet and equipment to support our highway landscaping operations. In 2024, we invested over £1.5m in a new chipper fleet which is more environmentally friendly and sustainable.

Timber reuse strategy

We have been working with a timber reuse partner over the last four years.

Around one fifth of the product from our operations is taken to a site in Gloucestershire and used to generate energy. Our ambition is to increase this year on year.

As part of our woodland clearance programme with HS2 Five Rivers, we managed all timber marketing and reuse that arose through our works. We produced in excess of 1000 tonnes of high-grade milling hardwood, firewood and standard saw logs. All activities were undertaken in compliance with the HS2 timber reuse strategy.

Recycling plastics

We work with local supplier Melba Swintex to procure responsibly sourced barriers for our operations across the UK. This ensures that at least 90% of our traffic management barriers are manufactured using 100% recycled plastics.

We have also partnered with MacRebur to trial the use of an innovative plastic tarmac solution in the Northwest. The product processes waste plastics destined for landfill or incineration and adds them into asphalt for road surfacing.

Carbon reductions

We have implemented several initiatives and planned improvements which support sustainability and environmental objectives, these include:

  • Driver behaviour training to increase fuel economy and reduce emissions
  • Vehicle telematics and geo-routing to optimise the efficiency of vehicle movements
  • Deploying EV vehicles where practicable (e.g. small cars, vans)
  • Installing EV charge points at office and depot locations
  • Promote shared travel arrangements
  • Trialling hydrogen JCB tractor to support our flail operations
  • Using bio hydraulic oil on all plant and equipment chippers
  • Using electric plant e.g. battery chain saws and chippers
  • Monitoring and managing suppliers for environmental and recycling compliance, inclusive of high carbon activities (vegetation removal)
  • Avoiding waste to landfill, utilising local wood recycling facilities

Agile delivery

We are there when clients need us. Responsive, reliable and finding sustainable solutions for every client need.

We have standby and emergency systems in place to provide 24/7 cover and emergency response. We have deployed more than 1,500 overhead line, jointers, SAPs, arborists and surveying staff on at least 15 UK storm events in the last three years, most recently the devastating Storm Éowyn when our arborists and overhead lines people (OHL) found themselves on the frontline of the response across Britain and Ireland.

Safety and wellbeing

We never compromise on safety. Health, safety and wellbeing are at the core of our operations.

All arborists hold NPTC & LANTRA Forestry Arb level 2 & 3.

Competency training is embedded across the business, including First Aid+ (Forestry), Manual Handling, Aerial Rescue, Emergency Tree Works, Safe Use of MEWP, Safe Use of Chainsaw, Chipper, National Highway Passports and CSCS.

Staff possess DBS check, D&A, Fit for Work and ID badge.

  • We have incrementally increased the use of mechanisation across our vegetation management contracts, deploying equipment such as flails, mulcher, tree shears and grapple saw, allowing our teams to increase productivity and reduce safety risks from works. Currently 9% of our spans, cut and completed, are mechanised using flail, mulcher, MEWP techniques
  • Productivity and safety are maximised using mechanisation cutting and felling activities in specific circumstances (terrain, proximity to assets, vegetation category, tree condition, growth rates etc)
  • Our safety culture brings commercial benefits too
  • Enables our teams to entirely avoid the need for working at height, removing one of greatest risk factors when undertaking tree works
  • Requires fewer people on site, reducing costs
  • Removes the need for chainsaws (chainsaws being the most common cause of injury in utility arboriculture works)
  • On high infestation spans, mechanisation has delivered a productivity benefit of over 75% by reducing overall resource requirements and the time to complete each span
  • Product innovation used includes electric chainsaws, drone technology and 3D digital data capture and vehicle telematics

Customer service

We put customers at the heart of decision making and delivery, with five key deliverables underpinning our aim to ‘always seek to minimise our customer impact and provide a great customer experience’.

  • Being courteous and polite, showing respect for customers
  • Ensuring transparency, anticipating and responding to our customer’s needs before they must ask
  • Timely service delivery; always keeping our promises
  • Focussing on quality assurance to get service right first time

We:

  • listen and interact with landowners, third parties and customers prior to, during, and after the completion of our works;
  • manage and follow customer procedures;
  • proactively engage with landowners to maximise access e.g. site meetings, letter drops, land registry;
  • assess the impact of our operations on customers and local communities, and embed mitigation measures;
  • use communication channels which reflect customer preferences;
  • invest in our people through customer service training;
  • monitor customer service performance through KPIs, SLAs and contract review meetings.